Refund policy
30-Day Return Window We have a 30-day return policy. You have 30 days after receiving your item to request a return. Our standard delivery timeframe is 3–7 business days (domestic) and 7–21 business days (international), so your return window begins only after delivery.
Eligibility To be eligible for a return, your item must be:
- In the same condition as received — unworn, unused, with tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Initiate a Return Contact us at Arnia@arniacraftygirl.com to start your return. Once approved, we'll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Return address: Plot 301, 8th Street, Ritchie, 8701, South Africa
Non-Returnable Items For hygiene reasons, the following cannot be returned unless defective or damaged:
- Opened skincare, cosmetics, or bath/beauty products
- Custom or personalised orders
- Sale items and gift cards
Unworn jewellery and accessories in original condition are eligible for return.
Damages & Defective Items Inspect your order upon receipt. Contact us immediately at Arnia@arniacraftygirl.com if your item is defective, damaged, or incorrect.
Exchanges To exchange an item, return the original and place a new order once your return is accepted.
Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Allow additional time for your bank to process the payment. If more than 15 business days have passed since approval, contact us at Arnia@arniacraftygirl.com.
EU Customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is unused and in original condition with proof of purchase.
Questions? Email us anytime at Arnia@arniacraftygirl.com.