Privacy Policy

Last updated: July 2026

At Arnia CraftyGirl (www.arniacraftygirl.com), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

Contact information: name, email address, phone number, and physical address
Order information: products purchased, payment details, and delivery address
Device information: IP address, browser type, and pages visited
Communications: emails or messages you send us

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders or enquiries
Send marketing emails (only with your consent)
Improve our website and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only where necessary, including:

Payment processors (e.g. PayFast) to process transactions securely
Courier and shipping partners to deliver your orders
Shopify, our e-commerce platform provider
Legal authorities if required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment transactions are encrypted and processed securely via PayFast.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and applicable laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

To exercise any of these rights, contact us at Arnia@arniacraftygirl.com.

7. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: Arnia@arniacraftygirl.com
Address: Plot 301, 8th Street, Ritchie, 8701, South Africa